Outsourcing incoming calls to a service provider can eliminate the hassles of trying to ramp up dozens of new employees or investing in major equipment upgrades. E-XCEED’s customer care solutions can handle from simple to complex transactions for your business. With our passion and commitment of delivering superior customer satisfaction, E-XCEED knows how to make your customers happy. Our high quality and cost effective customer care service includes:

Customer Care Assistance and Support
In E-XCEED, the way an organization does business with its customer should match the customer’s needs, not its own. Our expertise with customer care service exceed par with other outsourcing companies. E-XCEED has the following performance metrics to assure customer needs and satisfaction at its best:

1. Quality – E-XCEED can deliver an average of 99% quality. We maintain the highest ethical standards creating a zero complaint environment for your business.
2. Average Handling Time – The more calls we take, the more satisfied customers there will be thus increasing productivity. At E-XCEED, every customer interaction is brief and immediate without sacrificing quality.
3. Customer Satisfaction (CSAT) – How can we help you? It's not just a question, it is our philosophy and the cornerstone of everything we do. Since E-XCEED is an expert in customer care interaction, our focus has been to continually find new and better ways to help our clients "make profitable connections with their customers". We attain this “profitable connection” by customer satisfaction. Customer satisfaction is our highest level of performance metric. Why? This builds a lasting relationship with your customer, delighting them that help is just one phone call away.
   
   Our customer care services include the following:
   • delivery information
   • invoicing support
   • customer registration and enrollment
   • directory assistance
   • chat support

Call Relay Handling
E-XCEED provides full telephone accessibility to people who are deaf, deaf-blind, hard-of-hearing or speech disabled. Our specially trained CCRs process relayed calls and stay on the line to relay conversations. With our state-of-the-art communication tools specializing for the visually and hearing impaired, your customers are given the opportunity to make personal or business calls just like any other telephone user.


Order Management System
E-XCEED’s Order Management System (OMS) allows business firms and customers to track-down their orders, receive, enter, route and execute orders quickly, reliably and cost-effectively. We monitor and synchronize manufacturing activities across globally distributed companies and integrate them with business processes.


Inbound Sales
E-XCEED’s inside sales expertise ensures your direct business campaigns are a success. We answer your potential customers’ questions in a well-informed manner and up-sell, cross-sell your products and services. Our well-trained sales representatives add value to your products and services by relaying product knowledge and building rapport with you customers. This enhances customer relationship, improving customer retention. E-XCEED maximizes every customer interaction, thus achieving the highest rate/closing rate conversion in the industry.


Product and Technical support
E-XCEED understands your technological issues and provide solutions to address these problem. Our technical support team is aimed at end-users and helps them to utilize technical products such as software or hardware. Our team is also directed in assisting the use of IT devices and telecommunication systems such as installation, user support and trouble shooting. With our effective technical support team, this brings your product and brand into its competitive advantage. By providing this valuable support, we create value to your business.